DNS Server Service Degraded Performance

Started 20/08/2026 00:44 · Resolved 20/08/2026 11:16 Severity: Degraded

Fixed

Affected Components: DNS Server Node

We’re investigating an issue causing delays in email delivery. Some users may also be unable to view emails after logging in. All messages are safely queued and will be delivered once the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you need assistance, please chat with us or submit a ticket at Submit A Support Ticket.

Updates · 5

Fixed 20/08/2026 11:16

This incident has been resolved. We apologize for any inconvenience caused.

Watching 20/08/2026 08:48

A fix has been implemented and we are monitoring the results.

Identified 20/08/2026 04:04

We are still actively trying to mitigate the issues along to bring back our services back to normal operations.

Identified 20/08/2026 03:10

We’ve identified that the issue is being caused by an unexpected large increase in DNS traffic to our infrastructure.

Investigation 20/08/2026 02:30

We see the increase in impact not just affecting mail but also affecting our DNS service, we are still investigating the issue, sorry for the inconvenience