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Status › POP3 and SSH Service Down Alerts on Multiple Servers
Incident

POP3 and SSH Service Down Alerts on Multiple Servers

Started 03/09/2026 08:57 Pinned Severity: Degraded
Watching
Affected Components: Mail IMAP/POP3 Services
We've been reporting that the POP3 and SSH service-down alerts are on a subset of servers. The issue appears to have occurred after an endpoint update on the Mbdaemon associated with the Threatdown add-on service. Our engineering team is actively working to identify the root cause and resolve the issue.

If you need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding. We appreciate your support.
Updates · 9
Watching 04/09/2026 08:14
We are making steady progress by implementing necessary fixes and working closely with ThreatDown to find a lasting solution. The systems are stabilizing, and we are in good shape to manage the situation.

We will continue to monitor the situation and share further updates as they become available.

If you experience any service interruptions, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding.

We appreciate your patience and understanding as our teams work through this, and we’ll provide further updates as they become available.
Watching 04/09/2026 03:07
At this time, we have downgraded the severity of this incident. Our teams remain actively engaged and continue to monitor the affected systems. Any new issues will be addressed by applying the mblinux-updater-fix, followed by a server reboot as needed. We are also continuing to work closely with ThreatDown support toward a permanent resolution.

If you experience any service interruptions, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding.

We appreciate your patience and understanding as our teams work through this, and we’ll provide further updates as they become available.
Watching 04/09/2026 01:11
Our team is actively working to resolve the issue by running the mblinux-updater-fix,  which has proven effective when combined with a server reboot. Based on ongoing service alerts, we are applying this fix where required and closely monitoring affected systems to ensure stability.

We are actively working with ThreatDown to identify the best permanent resolution and outline next steps. If you believe your system may still be affected or you experience any service interruption, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding.

Further updates will be provided as they become available.
Watching 03/09/2026 23:42
Our team has made progress by applying the fix to the affected servers. We have been working closely with the ThreatDown team to obtain the latest updates from their side in order to address this issue. We will continue to monitor the situation and take action where necessary.

If you believe your system is affected or need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding.

We will provide further updates as they become available.

Thank you for your patience and support.
Identified 03/09/2026 18:13
We have identified the issue and confirmed it impacts a subset of services with the ThreatDown (TD) add-on enabled. WE have additional resources engaged with Threat Stack. Our team is working through and applying manual fixes to servers that we have been able to identify as affected by this incident. We’ll provide additional updates as they become available.

If you believe your system is affected or need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding.

Thank you for your patience and support.
Identified 03/09/2026 14:18
Our team is actively addressing impacted systems and working to restore service as quickly as possible.

If you believe your system is affected or need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding. We appreciate your support.

Thank you for your patience and support.
Identified 03/09/2026 13:17
We’ve identified the issue and confirmed it impacts a subset of services with the ThreatDown (TD) add-on enabled. Our team is actively identifying affected systems and deploying a fix as quickly as possible. Further updates will be shared here as they become available.
If you need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding. We appreciate your support.
Identified 03/09/2026 12:19
The issue has been identified and is affecting only services with the ThreatDown (TD) add-on enabled. Our Support team is actively working to implement a fix as quickly as possible. We appreciate your patience and understanding. Further updates will be shared here as they become available.
If you need assistance, please chat with us or submit a ticket at Submit A Support Ticket. Thank you for your patience and understanding. We appreciate your support.
Investigation 03/09/2026 11:14
We are investigating the issue, and our Support team is actively working to implement the fix as quickly as possible. We appreciate your patience and understanding. Further updates will be shared here as they become available.