AKLWEB HOST LLC
 
Some Systems Are Experiencing Issues

AKLWEB HOST LLC Status System

Welcome to the AKLWEB HOST LLC Status website. Here, you can view the status of all AKLWEB HOST LLC services across all products and availability zones (AZs).

Current Incidents

Monday 1st June 2026

Main Website Data Center Power Failure

Investigating: Data Center Power Failure

We are currently experiencing a power failure affecting our data center infrastructure. As a result, some services may be unavailable or experience intermittent disruptions.

Our technical teams are actively investigating the issue and working to restore full operations as quickly as possible. We will continue to provide updates as more information becomes available.

We apologize for any inconvenience this may cause and appreciate your patience and understanding.

  • Watching: Servers Restored

    Our latest checks show that your server appears to be online. Usable IP responded to ICMP ping (5/10 replies); usable IP responded on TCP ports 80, 443.

    We are monitoring the results.

  • Identified: Clay building Sustained Damage

    “Early this morning, our facilities sustained a direct hit from a tornado. The Clay building sustained damage sufficient to disrupt power. At this time we've restored power to 50% of our dedicated server customers. We are continuing to work to restore the remaining service. ETA is 2 hours.

    Both buildings sustained minor damage, however, only customers in the Clay building were affected. Colocation customers in the Swift facility experienced no disruption in services.

    We appreciate your patience and understanding as we work to fully restore service.”

    • Past Incidents

    Monday 27th April 2026

    DNS Server Node MySQL Service Disruption via MySQL-community repo

    We are currently observing MySQL failure alerts across multiple servers. Initial investigation suggests the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions.

    If you need assistance, please chat with us or submit a ticket at Submit A Support Ticket.

    We appreciate your patience and will continue to provide updates as progress is made.

  • This incident has been resolved.

  • We continue to actively monitor the situation related to unintended MySQL upgrades triggered via the MySQL-Community repo during cPanel nightly updates.

    Our teams remain engaged with both the cPanel and MySQL teams, and their investigations are still ongoing. The previously identified workaround continues to be applied on affected systems to prevent further impact, and we are closely observing system stability. We understand the importance of a permanent resolution and will share further updates as soon as more information becomes available or once a fix is confirmed.

    We appreciate your patience and will continue to provide updates as progress is made.

    Thank you for your patience and understanding.

  • The cPanel nightly updates are triggering system updates, which has resulted in servers running MySQL 8.4 being upgraded to MySQL 9.7. This appears to be due to the official mysql-community.repo making MySQL 9.7 available, causing dnf/yum to recognise it as the latest version.

    This issue stems from a bug within the MySQL repositories that is allowing automatic upgrades to the next major version. We have raised this with the MySQL team as well.

    We are currently in touch with the cPanel team, who have opened an internal case and are actively investigating the matter. A workaround is being implemented on affected servers, and we will continue to provide updates here as more information becomes available.

    We appreciate your patience and will continue to provide updates as progress is made.

    Thank you for your patience and understanding.

  • We are currently observing MySQL failure alerts across multiple servers. Initial investigation indicates the issue may be related to an automatic upgrade from MySQL 8.4 to 9.7 via yum on systems using the MySQL Community repository (mysql-community.repo). This upgrade via the mysql-community repo is likely contributing to the ongoing service disruptions.

    We have identified the issue, and our teams are actively working on remediation and service restoration.

    We appreciate your patience and will continue to provide updates as progress is made.

    • Sunday 26th April 2026

    No incidents reported

    Saturday 25th April 2026

    No incidents reported

    Friday 24th April 2026

    No incidents reported

    Thursday 23rd April 2026

    No incidents reported

    Wednesday 22nd April 2026

    No incidents reported

    Tuesday 21st April 2026

    No incidents reported

    Monday 20th April 2026

    Webmail Node AKLWEB HOST LLC Webmail – Service Disruption

    We are currently experiencing an issue affecting AKLWEB HOST LLC Webmail. Users may be unable to load the webmail interface. Our engineering team is actively investigating and working to restore full functionality. We will provide updates as more information becomes available.

    We appreciate your patience and understanding as we work to restore this service.

    Need help? Create a ticket via Submit A Support Ticket.

  • This incident has been resolved.

  • A fix has been implemented and the webmail interface is loading again. We are currently monitoring to confirm full resolution.

    We appreciate your patience and understanding as we work to restore this service.

  • We're investigating the issue.

    We appreciate your patience and understanding as we work to restore this service.

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