We are investigating a networking issue that is preventing new server deployments within our [DC - 7] - [DC7-569] Data Center. Existing customer servers are not impacted.

Need help? Chat with us or create a ticket via Submit A Support Ticket.

We appreciate your patience and understanding as we work to restore this service. Thank you.

A power feed is down in one of our rack, causing some servers in the affected rack to shut down.

This impact the availability of some DC - 5 instances in the DC4-092 rack.

The router in [NY1] - [DC4-092] will be power cycled to fully resolve firmware related issues identified in a prior network event. While the maintenance window is set for 5 hours, we only expect roughly 15 - 20 minutes of network unavailability during this time. Additional time is taken into account in case of unexpected issues. We recommend planning for the entire maintenance window, again, we only expect 15 - 20 minutes of network unavailability.

If you have any questions regarding this notice, please contact us at https://www.aklwebhost.com/submitticket.php?step=2&deptid=2.

We are currently investigating a networking issue affecting the DC - 5 location. Our team is actively working on a resolution, and we will keep you updated on the status.